397pk Frequently Asked Questions

Yes, registration is completely free. There are no sign-up fees, monthly charges or hidden costs to create your account. You only spend money when you choose to deposit PKR and start playing.

You must be at least 18 years old to register and play on 397pk. This rule has no exceptions. By registering you confirm your age, and 397pk can request a CNIC or other government-issued ID to verify this at any time. Accounts belonging to under-18s are closed immediately.

No. Each person is allowed exactly one account. Creating multiple accounts — whether under the same name or different details — is against platform rules and will result in all associated accounts being permanently closed. If you have lost access to your existing account, contact support instead of registering again.

You can register and start playing without submitting documents upfront. Identity verification — typically a CNIC copy — is requested when you make a withdrawal above a certain threshold or if our security system flags your account for a review. Most players complete this straightforwardly as part of their first significant withdrawal.

Some details can be updated directly in your account settings after logging in. For changes to your registered mobile number or other identity-linked information, contact support — the team will verify your identity before making the change to protect your account from unauthorised modifications.

Use the Forgot Password link on the Login page. Enter your registered mobile number and an SMS reset code will be sent to that number. Enter the code, choose a new password and you are done. If you no longer have access to your registered number, contact support at [email protected].

Accounts are temporarily locked after several consecutive incorrect login attempts. Wait 15 minutes and try again carefully — make sure you are using the correct mobile number or username. If it remains locked, contact support who can verify your identity and lift the lock manually.

No — this is a scam. 397pk will never ask for your password through WhatsApp, SMS, social media or any unofficial channel. All genuine communication from 397pk comes via [email protected] only. If you have received such a message, ignore it and report it to support immediately. Do not click any links included in suspicious messages.

397pk accepts deposits via JazzCash, Easypaisa, Raast, bank transfer (IBFT), debit cards and credit cards. All amounts are in PKR. JazzCash and Easypaisa are the most popular among Pakistani players because deposits typically confirm within a minute. Visit the Deposit page for current minimum amounts and processing times.

The minimum deposit is PKR 500 for most payment methods including JazzCash and Easypaisa. Bank transfer minimums may be slightly higher depending on your bank. The Deposit page shows the current minimum for each method.

Most JazzCash and Easypaisa deposits credit within 1–3 minutes. If your balance has not updated after 10 minutes, first check your JazzCash transaction history to confirm the payment went through on your side. Then contact support with the transaction reference number — the team can trace it and manually credit your account if needed. Do not deposit again until the first transaction is resolved.

No. All deposits must come from a payment account registered in your own name. This is a fraud prevention measure. Deposits from third-party accounts are flagged for review and may be returned. Withdrawals are also sent back to the same method used for the deposit, so using someone else's account creates complications for getting your funds back.

Log in, go to your account and select the Withdrawal option. Choose your preferred method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount and confirm. Withdrawals are processed back to the same payment method you used to deposit. You may be asked to complete identity verification if this is your first significant withdrawal.

JazzCash and Easypaisa withdrawals typically process within a few hours after approval. Bank transfers may take 1–3 business days depending on your bank. Withdrawal requests are reviewed before processing — most are approved on the same day they are submitted. If yours is taking longer, contact support with your withdrawal request ID.

If your withdrawal has been pending for over 24 hours without an update, contact support via live chat or email with your username and withdrawal request ID. Common reasons for delays include outstanding identity verification, a mismatch between your account name and payment method name, or a high-volume period. Support will tell you the exact status.

Yes. Cricket is one of the primary sports markets on 397pk. You can bet on Pakistan Super League (PSL) fixtures, T20 internationals, bilateral series, ODIs and Test matches. Both pre-match and live in-play betting are available. Odds update in real time during matches. Visit the Sports section to see available markets.

The Slot Games section includes classic three-reel slots, modern video slots with multiple paylines and bonus rounds, jackpot slots and themed releases from various game providers. New titles are added regularly. All slots are accessible on both the web browser and the mobile app without any additional downloads.

Fish games are arcade-style shooting games where you aim at fish and sea creatures on screen to earn points or prizes. Different fish carry different values, and special weapons and bonus targets add variety. There are multiple rooms at different stake levels so you can play at whatever budget suits you. Visit the Fish Games section to see available rooms.

Yes. The Game Lobby includes live dealer games streamed in real time. Available titles include baccarat, roulette, blackjack and other table games. No additional software is needed — everything runs in your browser or the app. Live casino games require a funded account to join a table.

Yes, 397pk offers welcome bonuses for newly registered players. The specific offer available depends on the current promotion — check your account dashboard after registering to see what is available to you. Bonuses come with wagering requirements that must be met before the bonus amount can be withdrawn.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of the bonus amount before you can withdraw the bonus as cash. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place a total of PKR 20,000 in bets before the bonus converts to withdrawable funds. The terms for each bonus are shown when you claim it.

Yes. If you prefer to deposit and play without a bonus — which removes the wagering requirement from your balance — you can decline a bonus offer during the deposit process or contact support to have an active bonus removed from your account. Some players prefer this approach when they primarily want to make a straightforward deposit and withdrawal without restrictions.

The app is available for both Android and iOS. Visit the Download page for the latest version and installation instructions. The Android APK can be downloaded directly from the 397pk website since gaming apps are not typically listed on the Google Play Store in Pakistan.

The app and website use the same account. Log in with your existing username and password — your balance, bet history and settings are fully synced. You do not need to register again or create a separate app account.

For the Android APK to install, you need to allow installation from unknown sources. Go to your phone's Settings → Security (or Privacy on newer Android versions) and enable Install unknown apps for your browser or file manager. Then re-open the downloaded APK file. If you still have trouble, visit the Download page for a step-by-step guide or contact support.

Log in and go to your account settings. Look for the Responsible Gaming or Account Safety section. From there you can set daily, weekly or monthly PKR deposit limits. A reduction takes effect immediately. An increase has a 24-hour delay built in. See the Responsible Gaming page for full details on all available tools.

Self-exclusion is available in your account settings under Responsible Gaming. Choose a duration — 6 months, 1 year, 5 years or permanent — and confirm. Your account is suspended immediately and all promotional communications stop. If you cannot access your settings, email [email protected] and the team will apply it manually without delay. Visit the Responsible Gaming page for the full step-by-step process.

Contact support at [email protected] with as much detail as you can provide about the account. While 397pk cannot share another person's account information with you for privacy reasons, support can note the concern and take steps to reach out to the account holder. The most effective action is to encourage the person directly to use the self-exclusion tool or contact support themselves.