At 397pk we take your privacy seriously. This policy explains what data we collect when you use the platform, why we collect it, how it is stored securely and what your rights are. We want you to understand exactly how your information is handled — no confusing legal language where we can help it.
The full policy is below. These cards cover the points most players want to know upfront.
All personal data — including your CNIC details, payment method information and account credentials — is stored using industry-standard encryption. We do not store raw payment card numbers or wallet PINs.
397pk does not sell, rent or trade your personal information to marketing companies or data brokers. Data shared with third parties is limited to what is strictly necessary to operate the platform and process your transactions.
JazzCash, Easypaisa, Raast and card payment processing is handled by the payment providers themselves. 397pk receives transaction confirmation and reference numbers — not your full wallet credentials.
You have the right to access the personal data 397pk holds about you, request corrections and ask for deletion subject to our legal retention obligations. Contact support to make a data request.
397pk uses cookies to keep you logged in, remember your preferences and analyse general usage patterns so we can improve the platform. We do not use cookies to build advertising profiles.
Promotional emails and push notifications from 397pk are only sent to players who have opted in. You can change your communication preferences at any time from your account settings.
This Privacy Policy applies to the 397pk online gaming platform accessible at 397pk.pro, including the website and the mobile app available for Android and iOS. When this policy refers to "397pk", "we", "us" or "our", it means the operator of the 397pk platform.
397pk is the data controller for the personal information you provide when registering and using the platform. This means we determine the purposes and means by which your personal data is processed. If you have questions about how your data is handled, you can reach the support team at [email protected].
By registering an account and using the 397pk platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, please do not register or continue using the platform.
We collect personal data through several routes — information you provide directly when registering or transacting, data generated automatically by your use of the platform, and information we may receive from payment providers as part of transaction processing.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Registration form, KYC verification |
| Contact Data | Mobile number, email address | Registration form |
| Account Data | Username, password hash, login history | Platform activity |
| Transaction Data | Deposit amounts, withdrawal requests, PKR balances, payment method references | Deposit / withdrawal actions |
| Gaming Data | Games played, bets placed, session duration, game results | Platform activity |
| Technical Data | IP address, device type, browser, operating system, app version | Automatic collection |
| Usage Data | Pages visited, features used, click patterns, session times | Cookies and analytics |
| Communication Data | Support chat logs, email correspondence with the support team | Your communications with us |
We do not collect sensitive personal data such as religious beliefs, political opinions or health information unless specifically required for responsible gaming purposes (for example, a self-exclusion request).
Every piece of data 397pk collects serves a specific purpose. We do not collect information speculatively or build profiles beyond what is needed to operate the platform properly and keep it safe. The main purposes are:
Because all transactions on 397pk are conducted in PKR, and because we support local payment methods including JazzCash, Easypaisa, Raast, IBFT bank transfers and debit/credit cards, there are specific points worth knowing about how payment data flows.
Payment provider processing: When you make a deposit using JazzCash or Easypaisa, the actual payment is processed on the provider's own infrastructure. 397pk receives a transaction reference number and confirmation of the payment amount — not your JazzCash PIN, Easypaisa account password or full card number. Those credentials stay with the payment provider.
Bank and card details: If you deposit via IBFT or card, your bank account number and card details are processed by our payment gateway partner, not stored on 397pk's own servers. 397pk retains only the last four digits of a card number for reference purposes.
KYC verification: To process withdrawals above certain thresholds and to comply with anti-money-laundering obligations, we may request copies of your CNIC, passport or other government-issued ID, along with proof that the payment method belongs to you. These documents are stored securely and accessed only by authorised staff for verification purposes.
Withdrawal matching: Withdrawals are returned to the same payment method used for deposits wherever possible. This is a standard anti-fraud measure that also protects your funds.
397pk uses cookies and similar technologies (such as local storage) on both the website and the mobile app. Here is a plain-English breakdown of what they do:
397pk does not use third-party advertising cookies, retargeting pixels or any tracking technology designed to build an advertising profile for use on other websites. Your activity on 397pk stays on 397pk.
On the mobile app, similar device identifiers are used for the same purposes — session management, security and anonymous analytics. You can manage app permissions through your Android or iOS device settings.
397pk does not sell your personal data. We share data with third parties only where it is necessary to operate the platform, comply with legal obligations or protect against fraud. The categories of third parties who may receive limited data are:
No data is shared with social media platforms, advertising networks or data brokers. Any third party with whom data is shared is contractually obligated to handle it securely and use it only for the purpose it was shared.
We do not keep your personal data longer than necessary. The retention periods depend on the type of data and the legal obligation attached to it:
When data is no longer needed and the retention period has expired, it is deleted or anonymised so it can no longer be linked to you.
397pk employs several layers of security to protect your personal data from unauthorised access, disclosure or loss:
No system is completely immune to breach. In the event of a data security incident that affects your personal data, we will notify affected players and take immediate steps to contain the incident and prevent recurrence.
As a player on 397pk you have rights over your personal data. Here is what you can request and how to do it:
Request a copy of the personal data we hold about you. We will provide this in a readable format.
If any personal data we hold is inaccurate or outdated, you can ask us to correct it.
Request deletion of your personal data, subject to our legal retention obligations. Certain financial records cannot be deleted early.
Ask us to limit how we use your data in specific circumstances, for example while a dispute is being resolved.
Request your data in a machine-readable format so you can transfer it elsewhere if you choose.
Withdraw consent for marketing communications at any time via your account settings or by contacting support.
To exercise any of these rights, contact the support team at [email protected]. We will respond within a reasonable time and may need to verify your identity before fulfilling your request.
397pk is strictly an adult entertainment platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, all players are required to confirm that they are 18 or older, and we may request age verification documents to confirm this at any time.
If we become aware that we have inadvertently collected personal data from a minor, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe a minor has registered on 397pk using your details or their own, please contact support immediately so we can take action.
We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in legal requirements or improvements to the platform that affect how data is handled. When we make significant changes, we will notify registered players by email or via an in-platform notice.
The updated policy will be published on this page with a revised "last updated" date at the top. We recommend reviewing this page periodically so you stay informed about how your data is being handled.
Your continued use of the 397pk platform after a policy update constitutes your acknowledgment of the revised terms. If you disagree with a change, please contact support — if necessary, you can close your account and have your remaining verified real money balance returned to you.
If you have any questions about this Privacy Policy, about the personal data 397pk holds about you, or if you want to exercise any of your data rights, please get in touch with the support team.
You can reach us at any time at [email protected]. Please include your registered account username in your message so we can locate your records quickly and respond accurately.
For questions about responsible gaming, self-exclusion or deposit limits, please also see the Responsible Gaming page.
For general platform questions, the FAQ page covers the most common topics in detail.
Register today and start exploring the game lobby — slots, live casino, fish games, sports betting on cricket and PSL, all in PKR with JazzCash and Easypaisa support.
18+ only. By registering you confirm you have read and accepted the Privacy Policy and Terms and Conditions.