Gaming is meant to be an enjoyable way to spend your time — watching cricket odds shift, spinning a slot or playing a fish game during a free evening. It stays enjoyable when it stays under control. This page explains the tools 397pk provides to help you do exactly that, and what to look out for when gaming stops being fun.
These tools are built into your account. You do not need to contact support to use most of them — they are accessible directly from your account settings.
Set a maximum PKR amount you can deposit per day, per week or per month. Once your limit is reached, deposits are blocked until the period resets. You can lower a limit immediately; increases take 24 hours to kick in, giving you a cooling-off period before the change takes effect.
Configure a session timer so you receive a notification when you have been playing for a specified amount of time — 30 minutes, one hour or whatever suits you. When the alert appears you can choose to keep playing or stop. The reminder is there so you stay aware of how long a session has been.
Opt in to periodic on-screen reminders that show your current session time, total bets placed and net position for the session. Seeing the actual numbers is often more useful than a simple time alert — it puts the session in perspective and helps you make a clear-headed decision about whether to continue.
Take a break from the platform for a defined period — 24 hours, 7 days or 30 days — without going through full self-exclusion. During a cooling-off period your account is suspended and you cannot log in or deposit. The period cannot be shortened once it has started, so it works as a genuine pause.
Apply for a longer-term or permanent exclusion from 397pk. During self-exclusion your account is fully suspended, promotional communications are stopped and you cannot register a new account using the same identity. This is the most protective option and is the right choice if gaming has become a genuine problem.
The 397pk support team is available around the clock. If you are concerned about your own gambling or someone else's, you can contact support directly. The team can apply account restrictions, guide you through the self-exclusion process and escalate serious cases to the relevant channel without judgement.
There is a straightforward way to think about this. If you enjoy watching a PSL match and the thought of placing a small live bet on the next over makes it more interesting — that is entertainment. If you are depositing money you cannot afford to lose, playing to recover a previous loss, or gaming is taking up time and mental space that should go to work, family or other things — it is no longer just entertainment.
397pk exists for the first kind of player. The platform has slots, live casino, fish games and sports betting including cricket markets precisely because these are genuinely enjoyable games for people who approach them as a leisure activity with a defined budget. The same way someone might budget PKR 1,000 for a cinema trip or dinner — if you treat your gaming session the same way, the experience is consistently better and it never becomes a source of stress.
The tools on this page are not there because of some compliance checkbox. They are there because the long-term health of the platform depends on players having positive experiences. A player who uses a deposit limit and enjoys 397pk within their budget is a player who comes back for PSL finals, T20 series and new slot releases for years. That is the kind of community we want to build.
We also know that not every player will read this page when things are fine. Some people will come here when something has started to feel wrong. If that is where you are right now — you have done the right thing by landing here. The self-exclusion tool takes a few minutes to activate and it works. Use it.
Set your session budget in PKR before you log in — not while you are already playing. Deposit only that amount. Once it is gone, the session is finished.
Rent money, bill money, grocery money — none of it belongs in a gaming session. If losing the amount you are about to deposit would cause genuine hardship, do not deposit it.
If you have had a losing session, the urge to keep playing to win it back is one of the biggest risk factors in problem gambling. When your budget is done, close the app. The games will still be there tomorrow.
Use the session timer in your account settings. Even if your budget is not fully spent, finishing a session when the timer goes off is a good habit. Long sessions make decision-making worse over time.
Slots, fish games and sports betting are entertainment products. They are not investments, income strategies or a way to solve financial problems. Treating them as such leads to poor decisions and genuine harm.
Gaming should be one of several things you do for enjoyment — not the main thing. If you notice it crowding out family time, work or other interests, that is a signal worth paying attention to.
Most people who develop a problem with gambling do not notice it happening gradually. The following signs are worth being honest with yourself about. If several of these apply to you, please use the tools on this page or contact support.
Self-exclusion suspends your account and stops all marketing from 397pk. It is the right step if you feel your gaming is out of control. Here is how to apply:
Access your 397pk account via the website or mobile app as normal.
Navigate to the Responsible Gaming or Account Safety section in your profile settings.
Choose a duration — 6 months, 1 year, 5 years or permanent. Shorter cooling-off options are also available if you just need a break.
Your account is suspended immediately. Any verified real money balance will be returned to your payment method on request.
If you are unable to log in or need an urgent exclusion applied, contact support directly at [email protected] — the team is available 24/7.
397pk is strictly for players aged 18 and over. We ask players to confirm their age during registration and reserve the right to request identity documents — including a CNIC — to verify age at any time.
If you share a device with children or younger siblings, there are practical steps you can take to make sure they cannot access 397pk:
Enable a PIN, fingerprint or face lock on your phone or tablet so others cannot access it without your permission.
Do not save your 397pk login credentials in your browser or on shared devices where minors could access them.
Always log out when you finish a session on a shared device, rather than leaving the account open in the browser.
If you believe a minor has accessed 397pk using your account or their own, contact support immediately for urgent action.
Set your budget before you start, use the tools in your account settings and keep gaming exactly what it should be — an enjoyable way to follow cricket, play slots or try a new fish game. Register in two minutes.
18+ only. Please read the Terms and Conditions before registering. Game responsibly — set a budget, stick to it, have fun.